SeminarManagerial Problem Solving 
Dealing With The Really Difficult Problems
This seminar gives managers thinking and analysis tools for coping with difficult, complex, probabilistic, and conditional problems. Such problems have:
This is an active seminar. It includes the usual panoply of TQM/Six Sigma techniques plus Systems Dynamics. It uses realistic exercises taken from many years of managerial practice. Program Summary

What is a problem? The definition may surprise you!
Why problems persist
How to define and specify your problem accurately.
Seven Information Gathering Tools that get the right information in the right way.
Why teams are better at Problem Solving.
Using Charts & Statistics for Analysis
How systems create their own problems
How to identify the Root Cause that eliminates the problem forever.
Practice Brainstorming as a team by following five simple rules.
Many solutions may exist, but which is best? Learn three effective methods for decision making.
Emergencies require fast action. Learn about three types of action in a crises.
Put your new skills to work solving Realistic Case Problems.
1.0 What Is A Problem?
Typical Approaches  Problem Definition & Implications
2.0 The Problem Solving Procedure
Define  Analyze  Identify Root Cause
Find Solutions  Identify Best Solution  Take Action
3.0 How To Specify The Problem
The Importance of Specification
Causal Vs. Symptomatic Specification
Elements of A Good Specification
4.0 Tools For Data Acquisition & Analysis
Fishbone Diagrams
The Case Of The Tasteless Coffee Exercise
Forms & Checklists
Process Charts & Fishbone Diagrams
Surveys, Line, Scatter Diagrams, Bar, & Pie Charts
5.0 Managerial Statistics
Correlation analysis
MultiVariate Correlation
Forecasting
Statistical Analysis  Statistical Sampling
6.0 System Dynamics
Elements of Systems  Systems Thinking
7.0 Human Aspects
Maslow's Hierarchy & Motivation
How Motivation Affects Problems
Teams In Problem Solving
8.0 Identify The Root Cause
Fishbone Diagrams  Is/IsNot Analysis
Testing The Root Cause
9.0 Search For Solutions
Brainstorming  The Columbo Approach
Building A Burger Better Exercise
10.0 Identify The Best Solution
CostBenefit Analysis  PNI Analysis
Weighted Factor Evaluation  Unintended Consequences
11.0 Take Action
Three Types of Action
Planning The Implementation
12.0 Putting It Into Practice
Valley Extruded Products Case Study
Peeling The Onion
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The Strategos Guide To Value Stream and Process Mapping goes beyond symbols and arrows. In over 163 pages it tells the reader not only how to do it but what to do with it. 
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PUB FEB 2016 